Purchase questions
SF Express SF Express (Hong Kong/Macau)
Smart lockers / SF Express stations / business points /door-to-door delivery at designated addresses
After the goods are shipped, a tracking number will be sent to you, so you can track the logistics movement in real time.
➲Credit card: Visa/MasterCard/Amex
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➲Payme
➲AlipayHK／WeChat Pay HK
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➲Fast RPM
HOURGLASS WATCH STORE
Account number: 801-678129-838
Yes, you can order products from any brand listed on the Hourglass Watch Store website.
(For example, if you can’t find official products for sale on the Hourglass Watch Store website, you can check with us.)
Reservations can only be made by cash/PayMe/FPS/bank transfer
At least half or more of the price of the product must be paid as a deposit in advance.
Note*Abandoned orders will not receive any form of refund*
contact us:
Whatsapp: (852) 54851162
Depends on the delivery method selected by the customer
In addition, it depends on the product inventory. If the product is out of stock, it will need to be ordered. For details, please refer to (Can products not available on the website be ordered?)
After the customer pays, we will usually ship the goods on the same day/next day.
Customers can also choose to pick it up at the store
SF Express (1-3 days)
After-sales service
We do not accept returns for any products purchased in stores or online.
In order to improve after-sales service and protect the rights and interests of our customers, we have launched a 7-day replacement policy for damaged products. The above policy only covers unused watch products. If they have been used, they will be repaired. *Not applicable to straps/tools.
Store shopping
When the store purchases goods, customers will be inspected on the spot to ensure that there are no problems with the goods. If there is a problem with an unused timepiece within 7 days from the date of purchase (only movement problems are included), you can apply for an exchange. If it has been used, it will be repaired. To protect the rights and interests of guests.
Online Shopping
The goods will be inspected before the order is sent to ensure that there are no problems with the goods. If there is a problem with the unused timepiece within 7 days from the day of receipt (only movement problems are included), you can apply for a replacement. If it has been used, it will be repaired.
Exchange instructions
If an exchange is required, please bring back the receipt/invoice, product and packaging. Only items of the same model will be accepted for exchange.
After receiving the package, if the product model you received is incorrect or missing/defective due to shipping, please provide photos of all items and shipping packaging. Please contact us within 7 days from the date of receipt. We will resolve your situation as quickly as possible.
Exchange items and packaging must be in new/original condition, with all tags and original packaging attached, and unused.
Labels must not be disassembled, cut or damaged. Must remain unworn and in original condition as shipped from the factory.
Products will be recovered by face-to-face delivery for exchange. Please bear the return shipping costs incurred by shipping.
Just provide the product's maintenance card/service book, or the receipt issued by our store, and explain the key points that need repair, and we will follow up for you.
After we confirm that the product meets the maintenance scope, we will recycle the product through face-to-face delivery. Please bear the return shipping costs incurred by shipping. (Only applicable to watch products purchased at Hourglass Watch Store, maintenance services are not accepted for watch products purchased outside Hourglass Watch Store)
Maintenance scope includes:
Movement and manufacturing defects
Maintenance validity period:
Watches purchased here are entitled to free maintenance service for 1-2 years starting from the date of receipt.
Hong Kong licensed 1-year warranty:
Timex,Orient
Hong Kong licensed 2-year warranty:
Orient Star, Paulin, AVI-8, Spinnaker, Paul Hewitt
Note: (After the warranty period expires, any maintenance services will require additional charges.)
contact us:
Whatsapp / Line / WeChat: (852) 54851162
If you purchase a watch or watch accessories in our store and find that the strap length is not suitable, you can bring the watch or watch accessories to the store. During the maintenance period, we will adjust it for free and provide you with the most perfect after-sales service.