SHARP H7-FV Palm Vein Smart Door Lock (Japan) (Includes In-Home Installation)

Product Features

• Palm Vein / Facial Recognition / Peephole / Large Screen / Ultra-Thin / Smart Fingerprint Code Lock
• Custom meteorite frosted glass panel with high transparency, dustproof, oil-resistant, and anti-scratch
• 4.5-inch HD large screen
• Anti-peeping fake password, emergency knob unlocking, door lock status, door lock abnormality, and low battery warnings
• Winner of multiple international awards
• Programmed display screen for real-time viewing of door lock status and time
• Facial recognition and other sensitive information are encrypted and stored in the door lock, inaccessible externally, and not transmitted over the network for enhanced security
• Equipped with a Swedish FPC fingerprint sensor with high sensitivity and fast response, more stable and faster than ordinary fingerprint sensors

Purchase Guidelines and Precautions:

To ensure your installation service proceeds smoothly, please read the following purchase guidelines carefully:

• Before purchasing, please contact our customer service via the WhatsApp button and provide photos and the address of your existing main door, door lock, or iron gate to confirm suitability for installation.
• If not confirmed, and the technician arrives on-site only to find that the installation cannot be completed immediately, the installation fee already collected will not be refunded.

Basic Installation Definition

• Basic installation refers to new wooden doors where the door lock installation area or door frame is not covered by metal, glass, steel panels, etc., and does not require additional accessories or special tools for installation.
• Not suitable for installation on iron doors, aluminum doors, sliding doors, and glass doors
• The surface of the door panel at the installation site must be flat.
  *If the surface of the wooden door or steel-wood door has patterns or designs, the technician will quote separately based on the complexity of the work, and the surface must be sanded flat before installation.

Installation Scope

• The installation service only includes basic installation for wooden doors. If the smart door lock needs to be installed on a door made of other materials or requires additional accessories, the technician will charge an additional fee based on the actual situation.
• If other materials are required at the door lock installation site or door frame, a separate quote will be provided. Please first WhatsApp photos of the door to +852 54851162 to inquire with our customer service.

Installation Service Content

• Installation services are provided by our company-approved professional technicians and include removing the old lock, installing the new lock, and standard testing.

Service Area

• On-site installation services are only available in the Hong Kong Special Administrative Region, including Hong Kong Island, Kowloon, and the New Territories.
• Remote areas (such as Tiu Keng Leng, Ma Wan, Lantau Island, outlying islands, etc.) and areas in the New Territories not served by the MTR or located more than a 15-minute walk from an MTR station will be quoted separately and subject to an additional remote area surcharge.

Additional Fees

• For walk-up buildings or floors not accessible by elevator, an additional floor fee of HK$50 per floor will be charged.
  
• If decorative accessories need to be added to a double door, an additional accessory fee of HK$150 will be charged.

Booking Installation Service

• After the customer places an order, our company will immediately schedule an installation time with you and collect the required installation information. Please allow 5-10 business days to arrange the installation.
• Once the installation appointment is confirmed, if you need to change or postpone it, you must notify the technician at least 3 business days before the scheduled work date. If the appointment is changed with less than 3 business days' notice, our company will charge an administrative fee of HK$300.
• If the customer is unable to be present for the scheduled installation or needs to cancel the appointment, our company will charge an administrative fee of HK$300 before a new appointment can be scheduled.

Extreme Weather Policy

• If extreme weather (such as a Black Rainstorm Warning, Typhoon Signal No. 8 or above, etc.) occurs on the scheduled day, the appointment will be canceled, and the customer will be contacted within 3-5 business days to reschedule the installation.

Warranty Coverage

• Within 7 days from the installation date, our company provides free on-site repair for lock body parts.
• Any damage caused by external factors (such as moisture, natural disasters, battery leakage, door frame contraction and expansion, etc.) and human factors (such as improper use, unauthorized repair or modification, etc.) will not be covered by the warranty. In addition, smart door lock setup issues (such as installation and app connection, setting passwords or fingerprints, etc.) are also not covered by the warranty.
• If the technician finds oxidation, rust, or water spots on the inside or outside of the smart door lock during inspection, an additional quote will be required.