SHARP Japan H5-FV Palm Vein and Facial Recognition Smart Lock (Includes In-Home Installation)

The Sharp H5-FV is a high-end palm vein and facial recognition smart door lock. It features a 5-inch HD display and supports multiple unlocking methods, including palm vein/facial recognition, fingerprint, passcode, key, and app. It is equipped with a dual-lens video peephole and remote calling. Key features include a sapphire glass panel, an aircraft-grade aluminum body, and an active anti-theft alarm, making it suitable for the Hong Kong smart door lock market. 

Product Features

• Palm vein / facial recognition / video peephole / large screen / ultra-thin / smart fingerprint passcode lock
• Custom sapphire glass panel with high transparency and excellent optical properties, resistant to scratches
• Programmed display screen for real-time viewing of the lock status and time
  
• 5-inch HD large screen
  
• Sensitive information such as facial data is encrypted and stored on the lock, inaccessible to external devices, and not transmitted over the internet for enhanced security
  
• Anti-peeping fake passcode, emergency knob unlocking, lock status monitoring, lock abnormality alerts, and timely low-battery warnings
  
• Easily view the lock anytime and anywhere via the remote app
  
  

  Purchase Guidelines and Important Notes:

  To ensure your installation service proceeds smoothly, please read the following purchase guidelines carefully:

  • Before purchasing, please contact our customer service via the WhatsApp button and provide photos and the address of your existing front door, door lock, or iron gate to confirm suitability for installation.
  • If it has not been confirmed and the installer finds that the installation cannot be completed immediately upon arrival, the installation fee already collected will not be refunded.

  Basic Installation Definition

  • Basic installation refers to new wooden doors where the door lock installation area or door frame is not covered by metal, glass, steel panels, etc., and does not require additional accessories or special tools for installation.
  • Not suitable for installation on iron doors, aluminum doors, sliding doors, or glass doors
  • The surface of the door panel at the installation site must be flat.
    *If the surface of the wooden door or steel-wood door has patterns or designs, the installer will provide a separate quote based on the complexity of the work, and the surface must be sanded flat before installation.

  

  Installation Scope

  • The installation service only includes basic installation on wooden doors. If the smart door lock needs to be installed on a door made of other materials or requires additional accessories, the installer will charge an additional fee based on the actual situation.
  • If other materials are required at the door lock installation site or door frame, a separate quote will be provided. Please first WhatsApp photos of the door to our customer service at +852 54851162 for inquiries.

  Installation Service Details

  • The installation service is provided by our company's approved professional installers and includes removing the old lock, installing the new lock, and conducting standard testing.

  Service Area

  • On-site installation services are only available in the Hong Kong Special Administrative Region, including Hong Kong Island, Kowloon, and the New Territories.
  • Remote areas (such as Tiu Keng Leng, Ma Wan, Lamma Island, etc.) and areas in the New Territories not served by the MTR or located more than a 15-minute walk from an MTR station will require a separate quote and an additional remote area surcharge.

  Additional Fees

  • For walk-up buildings or floors not accessible by elevator, an additional floor surcharge of HK$50 per floor will apply.
    
  • If decorative accessories need to be added to double doors, an additional accessory fee of HK$150 will apply.

  Installation Appointment

  • After the customer places an order, our company will promptly schedule an installation time with you and collect the required installation information. Please allow 5-10 business days for scheduling.
  • Once the installation appointment is confirmed, any changes or postponements must be notified to the installer at least 3 business days before the scheduled installation date. If the rescheduling occurs less than 3 business days before the appointment, our company will charge an administrative fee of HK$300.
  • If the customer fails to be available for the scheduled installation or needs to cancel the appointment, our company will charge an administrative fee of HK$300 before a new appointment can be scheduled.

  Extreme Weather Policy

  • If an appointment is scheduled for a day with extreme weather (such as a black rainstorm warning, Typhoon Signal No. 8 or above, etc.), the appointment for that day will be canceled, and the customer will be contacted within 3-5 business days to reschedule the installation.

  Warranty Coverage

  • Within 7 days from the installation date, our company provides free on-site repair for lock body components.
  • Any damage caused by external factors (such as dampness, natural disasters, battery leakage, or door frame expansion and contraction) or human factors (such as improper use, unauthorized repair, or modification) will not be covered by the warranty. In addition, smart door lock setup issues (such as installation and app connection, or setting passcodes or fingerprints) are also not covered by the warranty.
  • If the installer finds oxidation, rust, or water spots on the inside or outside of the smart door lock during inspection, an additional quote will be required.